Privacy Policy
Last updated: September 30, 2024
This Privacy Policy describes Helper Platform Limited's ("the Company", "We", "Us", or "Our") policies and procedures regarding the collection, use, and disclosure of Your information when You use the Service. It informs You about Your privacy rights and how the law protects You.
By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
1. Interpretation and Definitions
1.1 Interpretation
Words with the initial letter capitalized have meanings defined under the following conditions. These definitions apply regardless of whether they appear in singular or plural.
1.2 Definitions
For the purposes of this Privacy Policy:
· Account: A unique account created for You to access our Service or parts of our Service.
· Affiliate: An entity that controls, is controlled by, or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for the election of directors or other managing authority.
· Company: Refers to Helper Platform Limited, B.S. Heaven, 1st Floor (West Side), House# 7, Road# 1, Block# A, Bosila City Developers, Bosila, Mohammadpur.
· Cookies: Small files placed on Your device by a website, containing details of Your browsing history on that website, among other uses.
· Country: Bangladesh
· Device: Any device that can access the Service, such as a computer, cellphone, or digital tablet.
· Personal Data: Any information that relates to an identified or identifiable individual.
· Service: The Website.
· Service Provider: Any natural or legal person who processes data on behalf of the Company, including third-party companies or individuals employed to facilitate the Service, provide the Service on behalf of the Company, perform services related to the Service, or assist in analyzing how the Service is used.
· Third-party Social Media Service: Any website or social network website through which a User can log in or create an account to use the Service.
· Usage Data: Data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (e.g., duration of a page visit).
· Website: Helper Platform, accessible from https://helper.com.bd
· You: The individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service.
· 2. Collecting and Using Your Personal Data
· 2.1 Types of Data Collected
· Personal Data
While using Our Service, We may ask You to provide certain personally identifiable information that can be used to contact or identify You. This may include, but is not limited to:
· Email address
· First name and last name
· Phone number
· Address, State, Province, ZIP/Postal code, City
· Usage Data
· Usage Data
Usage Data is collected automatically when using the Service. It may include information such as:
· Your Device’s Internet Protocol (IP) address
· Browser type and version
· Pages of our Service that You visit
· Time and date of Your visit
· Time spent on those pages
· Unique device identifiers
· Other diagnostic data
· When accessing the Service via a mobile device, We may collect:
· Type of mobile device
· Mobile device unique ID
· Mobile operating system
· Type of mobile Internet browser
· Unique device identifiers
· Other diagnostic data
· We may also collect information that Your browser sends whenever You visit our Service or access the Service via a mobile device.
· Information from Third-Party Social Media Services
The Company allows You to create an account and log in to use the Service through the following Third-party Social Media Services:
· If You register through or grant access to a Third-Party Social Media Service, We may collect Personal Data already associated with Your account, such as:
· Your name
· Your email address
· Your activities
· Your contact list associated with that account
You may also share additional information with the Company through Your Third-Party Social Media Service account. By doing so, You grant the Company permission to use, share, and store it in a manner consistent with this Privacy Policy.
2.2 Tracking Technologies and Cookies
We use Cookies and similar tracking technologies to track activity on Our Service and store certain information. These technologies include beacons, tags, and scripts to collect and track information and improve and analyze Our Service. The technologies We use may include:
· Cookies or Browser Cookies: Small files placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service.
· Web Beacons: Small electronic files in certain sections of our Service and emails that permit the Company to count users who have visited those pages or opened an email and for other related website statistics.
· Types of Cookies We Use:
· Necessary / Essential Cookies
Type: Session Cookies
Administered by: Us
Purpose: Essential to provide You with services available through the Website and enable You to use some of its features, such as authentication and preventing fraudulent use of user accounts.
· Cookies Policy / Notice Acceptance Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: Identify if users have accepted the use of cookies on the Website.
· Functionality Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: Remember choices You make when using the Website, such as login details or language preference, to provide a more personal experience.
· For more information about the cookies we use and Your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.
3. Use of Your Personal Data
· The Company may use Your Personal Data for the following purposes:
· To Provide and Maintain our Service: Including monitoring the usage of our Service.
· To Manage Your Account: To manage Your registration as a user of the Service, providing access to different functionalities.
· For the Performance of a Contract: Developing, complying with, and undertaking the purchase contract for the products, items, or services You have purchased or any other contract with Us through the Service.
· To Contact You: By email, telephone calls, SMS, or other equivalent forms of electronic communication regarding updates or informative communications related to the functionalities, products, or contracted services, including security updates.
· To Provide You with News and Offers: Special offers and general information about other goods, services, and events similar to those You have already purchased or inquired about, unless You have opted out.
· To Manage Your Requests: Attending and managing Your requests to Us.
· For Business Transfers: Evaluating or conducting a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets.
· For Other Purposes: Such as data analysis, identifying usage trends, determining the effectiveness of promotional campaigns, and evaluating and improving our Service, products, services, marketing, and Your experience.
4. Sharing Your Personal Data
We may share Your personal information in the following situations:
With Service Providers: To monitor and analyze the use of our Service, to contact You, and to perform other services on our behalf.
For Business Transfers: In connection with any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business.
With Affiliates: To Our affiliates, requiring them to honor this Privacy Policy.
With Business Partners: To offer You certain products, services, or promotions.
With Other Users: When You share personal information or interact in public areas with other users.
With Your Consent: For any other purpose with Your consent.
5. Retention of Your Personal Data
The Company will retain Your Personal Data only for as long as necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to comply with legal obligations, resolve disputes, and enforce our legal agreements and policies.
Usage Data is retained for internal analysis purposes and generally for a shorter period unless used to strengthen security, improve functionality, or required by law for longer periods.
6. Transfer of Your Personal Data
· Your information, including Personal Data, is processed at the Company’s operating offices and in any other locations where the parties involved in the processing are located. This means Your information may be transferred to—and maintained on—computers located outside of Your state, province, country, or other governmental jurisdiction where data protection laws may differ.
· Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.
· The Company will take all reasonable steps to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will occur to an organization or country unless there are adequate controls in place, including the security of Your data and other personal information.
7. Your Data Protection Rights
· Depending on Your location, You may have the following rights regarding Your Personal Data:
· Right to Access: You have the right to request copies of Your Personal Data.
· Right to Rectification: You have the right to request correction of any incomplete or inaccurate data.
· Right to Erasure: You have the right to request deletion of Your Personal Data under certain conditions.
· Right to Restrict Processing: You have the right to request restriction of processing Your Personal Data under certain conditions.
· Right to Object to Processing: You have the right to object to processing of Your Personal Data under certain conditions.
· Right to Data Portability: You have the right to request transfer of Your Personal Data to another party under certain conditions.
· To exercise any of these rights, please contact Us using the contact details provided in the "Contact Us" section below.
8. Delete Your Personal Data
You have the right to delete or request assistance in deleting the Personal Data We have collected about You. Our Service may provide You with the ability to delete certain information about You from within the Service. You may update, amend, or delete Your information by signing in to Your Account and visiting the account settings section that allows You to manage Your personal information.
You may also contact Us to request access to, correct, or delete any personal information You have provided to Us. However, We may need to retain certain information to comply with legal obligations or for legitimate business purposes.
9. Disclosure of Your Personal Data
9.1 Business Transactions
If the Company is involved in a merger, acquisition, or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
9.2 Law Enforcement
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
9.3 Other Legal Requirements
The Company may disclose Your Personal Data in good faith belief that such action is necessary to:
Comply with a legal obligation
Protect and defend the rights or property of the Company
Prevent or investigate possible wrongdoing in connection with the Service
Protect the personal safety of Users of the Service or the public
Protect against legal liability
10. Security of Your Personal Data
The security of Your Personal Data is important to Us. While We strive to use commercially acceptable means to protect Your Personal Data, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, We cannot guarantee its absolute security.
11. Children’s Privacy
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under 13 without verification of parental consent, We take steps to remove that information from Our servers.
If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent’s consent before We collect and use that information.
12. Links to Other Websites
Our Service may contain links to other websites that are not operated by Us. If You click on a third-party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
13. Changes to this Privacy Policy
We may update Our Privacy Policy from time to time. We will notify You of any changes by:
Posting the new Privacy Policy on this page.
Sending an email to Your registered email address.
Providing a prominent notice on Our Service.
The "Last updated" date at the top of this Privacy Policy will be updated accordingly. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
14. Contact Us
If you have any questions about this Privacy Policy, You can contact Us:
By email: [email protected]
By mail: Akhi Tower , House - 3/1 Flat - 3/A, 3/B, Road - 02 Block - C, Bosila City Developer ltd Near to Bosila Bridge, RAB office, Dhaka 1207 Bosila, 1207